FAQ: Our App, Your Frequently Asked Questions
Why is there already steps data on first load?
Your device tracks your steps in the background and stores this data for 7 days. When you open Stepz for the first time, the app already has access to the last 7 days of data and imports it into the app.
How many steps should I walk per day?
Walking about 10,000 steps per day is a good rule of thumb for most people. Reaching this number classifies individuals as “active”. Another recommendation, especially if you are just starting out, is to always try to stay above your 7-day average and improve with time.
What do the colors mean?
The app color indicates your goal progress for the day. Red means 0% to 49% goal progress, orange means 50% to 99% goal progress and green means 100% or more goal progress.
What do the grey bars in the chart mean?
The grey bars in the chart visualize the daily goal. You can tap the chart to see the goal for the bars.
What does the white line in the green bars mean?
The white line indicates the goal for the chart and gets shown when the goal has been reached for that bar.
Why has the step counting suddenly stopped working?
In rare cases iOS is the reason why the step counting freezes up. A simple restart of your iPhone usually fixes the issue.
How does the automatic goal feature work?
The automatic goal feature will adjust your goal everyday based on your 7-day average. It aims to improve your daily steps to 10,000 per day over time. You can see your daily goal on the Dashboard view in the stats row and in the settings. To activate the automatic goal feature you have to switch it on in the app settings first.
How can I reset the app and start over?
You can delete your entire steps history in the Stepz app settings by pressing the “Delete Steps Data” button. However, the app will automatically update your last 7 days with the data provided by your device.
How to activate step tracking on my device?
Go to the “Settings” app, select “Privacy” and then go to “Motion Activity” and make sure that Stepz is activated.
What is the M7/M8/M9/M10 Coprocessor?
The Apple M7/M8/M9/M10 is a motion co-processor, its function is to collect sensor data from integrated accelerometers, gyroscopes and compasses and offload the collecting and processing of sensor data from the main CPU. The Apple M7/M8/M9 co-processor collects, processes and stores sensor data even if the device is asleep, and apps can retrieve data when the device is powered up again. This reduces power draw of the device and saves battery life.
How accurate is the step counting?
Based on various tests and reviews by popular sports magazines, the iOS step counter is very accurate. The step tracking is also very accurate when compared to standalone pedometer and step counter devices.
Why doesn’t the icon badge update in real-time?
It is technically not possible to update the icon badge in real-time due to iOS restrictions. The app already updates as often as possible.
Please make sure that you allow Stepz to update the Badge App Icon in Notification Center in the iPhone Settings app. Background refresh must be enabled for updating to work properly, too.
How are burned calories calculated?
Burned calories are calculated based on your steps and weight. You can set your current weight in the settings.
Tip: Walking at a slower pace is easier on your joints and burns calories at a faster rate than walking at a quicker pace.
What is active time?
Active time gets measured when you are moving. Stepz only counts real activity, so this app usually shows lower activity time values than other apps.
Also, the active time value might update with a slight delay in some cases, because the motion data is not immediately provided by iOS.
What is floor counting?
Floors counting is a new feature that is available on the iPhone 6 & iPhone 6 Plus. Stepz only counts the floors you climbed, not the floors you went down.
Tip: Taking the stairs instead of the elevator is a great way to get some extra exercise.
Does this app use GPS?
No, this app does not use GPS in any way.
What is Stepz Friends?
Stepz Friends let’s you connect with your friends, colleagues and family to count steps together.
After signing up, you can invite and add your friends via the search view which is accessible by tapping the icon on the top right corner. After accepting your friend requests, users are able to see each others steps. The leaderboard is sorted by steps, so the person with the most steps today is always on top. Signing up to Stepz Friends is optional, you can use the app without it, but counting steps is definitely more fun and far more motivating with friends!
Stepz Friends: How can I reset my password?
In case you don’t remember your password anymore, please write us at email@example.com and let us know which email address you used when signing up. We will send you a new password. Retrieving your current password is not possible because it’s stored in an encrypted format in our database.
Stepz Friends: How can I delete my account?
If you wish to stop using Stepz Friends, you can simply log out in the profile view and no step data will be synced with our online service anymore. If you wish to delete your account, please write us at firstname.lastname@example.org and tell us the email address you signed up with. We will delete the account for you then.
How does Stepz handle my personal data?
How do I set up Stepz with Apple Watch?
After installing Stepz on Apple Watch, the app should work out of the box. In the Stepz settings, you have the option to add Apple Watch as an additional data source. This way, Stepz will have access to the steps collected on your iPhone & Apple Watch. It’s essential that you allow Stepz to access your steps in the Apple Health app. Without the read permission, Stepz will not be able to show you any meaningful data.
It is recommended to set the order of data sources in the steps view in the Apple Health app so that your iPhone is on the first spot. In our tests, this led to the best results.
Adding Apple Watch as an additional data source comes with some inconveniences however. Due to iOS restrictions on the Apple Health app, no data from Apple Watch can be read while your iPhone is locked. This means that your step count displayed on Apple Watch might be lower then in reality. Also, the Apple Health app tends to lag behind a little bit, it might take an hour to make the current step count available. Past days might get updates, too.
Unfortunately, the Stepz Today widget is not able to get new data automatically when the iPhone & Apple Watch are both selected as data sources. We are working on that, however iOS restrictions are quite though on this.
Active time is also a problem, it is being counted on the iPhone only at the moment.
The step count in Stepz and Apple Health might differ a bit, based on extensive tests, we think that our calculations are more precise.
Stepz has a customized hybrid data processing algorithm that intelligently aggregates your step counts when you open the app. To get the most accurate values, it is recommended to open Stepz on the iPhone.
We are working hard to improve the Stepz Apple Watch app. If you have feedback or problems, please be so kind to send it directly to us, we can not answer to reviews on the App Store.
How do I import my old data on a new iPhone?
The best way is to make an encrypted backup of your old iPhone in iTunes on your computer and restore that on your new iPhone. Alternatively, you can also use the CSV export feature on the old iPhone in Stepz and import the CSV file on your new iPhone.
Your question hasn’t been answered by this FAQ? No problem, get in touch with us via email.